Customer Relationship Management

Today’s market requires you stay on top of all of your clients, prospects, partners and suppliers, all in real-time with real information while trying to grow your business based on the demands of the marketplace.

RSC’s expertise in Microsoft Dynamics CRM allows us to integrate a robust CRM solution for our customers’ current environment, allowing them to leverage the Microsoft software and systems they already use, while gaining critical business advantages in order to:

• Track and share customer communications across the organization
• Generate accurate forecasts
• Integrate customer and financial information to get an accurate view of your business
• Track communications through the closure of opportunities
• Integrate Microsoft Outlook and Office data so your employees can work intuitively and seamlessly with contacts and enterprise-wide information
• Provide dashboard views of comprehensive business performance data
• Provide real-time analytics
• Provide enterprise-wide views of key business activities
  
  

Our Solutions

RSC Collaboration and Communication Solution
Integrates Office SharePoint Server 2010 and Microsoft CRM. These integrations greatly enhance communication and collaboration capabilities. Users can easily share secure information regarding sales opportunities, customer service cases, marketing programs, or any CRM entity with internal team members or external business partners.